FAQ
Do I have to pay for shipping?
- no we offer free shipping on every order :)
How long will my order take to ship to me?
SHIPPING & PROCESSING TIMES
Shipping times Do Not Include Processing Time
( Due to covid 19 screening measures and social distancing at shipping carriers )
PROCESSING TIME - 1 To 10 Business Days
SHIPPING TIME(USA ) 7 -16 business days-(T-Shirts/Hoodies/Sweaters/shoes/Accessories)
SHIPPING TIME (INTERNATIONAL) 14 - 30 business days-(T-Shirts/Hoodies/Sweaters/shoes/Accessories)
- These times are only estimates, and can vary based on your exact location.( Due to covid 19 screening measures shipping times are not guaranteed)
- Please note: We do not offer express shipping of any kind at the moment, sorry! :(
NOTE- Parcels not claimed and returned to sender are non refundable and subject to return shipping fees. Sarcastic Rhino is not responsible for packages tried for delivery and returned to sender.
Do you ship to my location?
- We ship worldwide
Customs Fees
- Sarcastic Rhino is not responsible for any customs fees that may be charged by the customers country mail carrier. It is the customers responsibility to pay for any such fees that may be charged by their countries customs, This is beyond our control.
Can I track my order?
- YES, For domestic (USA) orders: As soon as your order is available for tracking you will be sent an email with a tracking number. Domestic orders are shipped via USPS.
- For international orders: As soon as your order is available for tracking you will be sent an email with a tracking number.
Can I change the address of my order?
- No Problem! Send us an email at SarcasticRhino@outlook.com with your name, order number, and your correct shipping address within 24 hours of ordering and we can fix it. On occasion we ship in under 24 hours, we cannot update your address once you have received a tracking email.
How do I wash my Sarcastic Rhino garment?
- We highly recommend machine washing in cold water with like colors. Tumble dry low, do not bleach.
- Turn your apparel inside out before washing to preserve the life of your graphic.
- Loose ends are completely normal on any shirt. We do not recommend cutting them! Try knotting them instead and any extra string past the knot can be cut off safely.
What is your policy on Refunds/Exchanges?
- Due to the nature of ecommerce refunds/exchanges All sales are FINAL
We ask you thoroughly look at our size charts before making your order
- Sarcastic Rhino accepts exchanges providing the customer pays the shipping fee to return said item/items and to ship out the new item/items. In the event of a damaged item Sarcastic Rhino will replace said item at no cost to the customer with photo proof of damage/manufacturing defect.
- If you believe you have received a damaged item send an email to SarcasticRhino@outlook.com With your order number, photo proof of any damage/defects and any additional information you can provide and we will work to resolve the issue as fast as possible.
- Items are void from returns after 10 days of delivery of said item.