REFUND POLICY

 🔒 Refund Policy

Returns & Refunds Policy

We want you to feel confident ordering from us. Every item is carefully sourced and inspected before it ships, and we stand behind the quality of what we deliver.

🧾 Order Cancellations

Orders can only be cancelled within 12 hours of purchase, before processing begins. After that, your order is locked in and sent into fulfillment.

📦 Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, we will replace it or offer a refund.

To qualify:

  • You must contact us within 7 days of delivery
  • Include clear photos of the issue and packaging

We will always make it right when it’s our mistake.

📏 Sizing & Fit Responsibility

We provide sizing details on every product page. It is the customer’s responsibility to review sizing before ordering.

We do not offer refunds for sizing issues.

However, in some cases, exchanges may be approved if the following conditions are met:

  • The item is unworn, unused, and in original condition
  • The request is made within 7 days of delivery
  • The customer is responsible for return shipping costs to send the item back
  • A standard shipping fee applies to send the replacement item

Once the returned item is received and inspected, we will process the exchange.

🔁 Returns (Change of Mind)

Due to our made-to-order and limited stock model, we do not accept returns for:

  • Change of mind
  • Incorrect size selection
  • Buyer’s remorse

🌍 Shipping & Delivery

We are not responsible for delays caused by shipping carriers, customs, or international processing times. Once an order leaves our warehouse, it is in the carrier’s control. When an order ships you will receive tracking and it is your responsibility to collect your order from post.

💳 Refund Approval

Approved refunds (if applicable) are processed back to your original payment method within 5–10 business days.

🤝 Our Promise

We’re a small independent brand building something bigger than just clothing. If there’s ever any issue with your order, we are here to help and will always do our best to make it right.

. Feel free to send an email to customerservice@sarcasticrhinoveganapparel.com  with any questions or concerns you may have