FAQ
Do I have to pay for shipping?
- no we offer free shipping on every order :)
How long will my order take to ship to me?
SHIPPING & PROCESSING TIMES
Shipping times Do Not Include Processing Time
HOLIDAY ORDER DEADLINE - DEC 1 2024
This is the date of which we can safely guarantee you receive your order before christmas.
PROCESSING TIME - 1 To 10 Business Days
SHIPPING TIME(USA ) 7 -16 business days-(T-Shirts/Hoodies/Sweaters/shoes/Accessories)
SHIPPING TIME (INTERNATIONAL) 14 - 30 business days-(T-Shirts/Hoodies/Sweaters/shoes/Accessories)
- These times are only estimates, and can vary based on your exact location.
- Please note: We do not offer express shipping of any kind at the moment, sorry! :(
NOTE- Parcels not claimed and returned to sender are non refundable and subject to return shipping fees. Sarcastic Rhino is not responsible for packages tried for delivery and returned to sender.
Do you ship to my location?
- We ship worldwide
Customs Fees
- Sarcastic Rhino is not responsible for any customs fees that may be charged by the customers country mail carrier. It is the customers responsibility to pay for any such fees that may be charged by their countries customs, This is beyond our control.
Can I track my order?
- YES, For domestic (USA) orders: As soon as your order is available for tracking you will be sent an email with a tracking number. Domestic orders are shipped via USPS.
- For international orders: As soon as your order is available for tracking you will be sent an email with a tracking number.
Can I change the address of my order?
- No Problem! Send us an email at SarcasticRhino@outlook.com with your name, order number, and your correct shipping address within 24 hours of ordering and we can fix it. On occasion we ship in under 24 hours, we cannot update your address once you have received a tracking email.
How do I wash my Sarcastic Rhino garment?
- We highly recommend machine washing in cold water with like colors. Tumble dry low, do not bleach.
- Turn your apparel inside out before washing to preserve the life of your graphic.
- Loose ends are completely normal on any shirt. We do not recommend cutting them! Try knotting them instead and any extra string past the knot can be cut off safely.
What is your policy on Refunds/Exchanges?
- Due to the nature of ecommerce refunds/exchanges All sales are FINAL
We ask you thoroughly look at and understand our size charts before making your order
- Sarcastic Rhino accepts exchanges on select items providing the customer pays the shipping fee to return said item/items ( The customer is responsible for securing return shipping ) and to ship out the new item/items. In the event of a damaged item Sarcastic Rhino will replace said item at no cost to the customer with photo proof of damage/manufacturing defect.
- Cost of sending out new shoes is $40 Usd non negotiable payable to sarcastic rhinos paypal (sarcasticrhino@outlook.com) Once returned shoes are received and processed.
SR RETURN ADDRESS
Jesse N/SR StreetwearP.0. Box 99900CA 081671RPO FALCONRIDGECalgary, ABT3J 0R9
- If you believe you have received a damaged item send an email to SarcasticRhino@outlook.com With your order number, photo proof of any damage/defects and any additional information you can provide and we will work to resolve the issue as fast as possible.
- Items are void from returns after 10 days of delivery of said item.